Refund Policy.

Thank you for shopping with us. We want you to love your purchase, but if something isn't right, we're here to help.

Change of Mind Returns

We accept change of mind returns on optical frames, sunglasses, and contact lenses within 14 days of receiving your order. You may choose a refund or store credit.

To be eligible for a return, items must be:

Unworn, unmarked, and undamaged

In their original packaging, including any cases, cloths, or accessories

Return postage costs are the responsibility of the buyer. We recommend using a trackable shipping method, as we cannot be responsible for lost return shipments.

Please contact us atorders@localeyesoptom.com.aubefore sending your item to initiate a return.

Warranty on Optical Frames & Sunglasses

All optical frames and sunglasses come with a 2-year warranty against manufacturing faults. This warranty does not cover damage caused by misuse, accidents, or general wear and tear.

If you believe your item has a manufacturing fault, please contact us at orders@localeyesoptom.com.auwith a description of the issue and clear photographs, and we’ll assist you with the next steps.

Contact Lenses

Returned contact lenses must be unopened, unmarked, and in original, sealed packaging.

How to Return an Item

Email us at orders@localeyesoptom.com.au with your order number and reason for return.

Once approved, carefully package your item and send it to the address we provide.

Once received and inspected, we will process your refund or issue your store credit.